Refund Policy

1About the Balance

The Server Host balance is prepaid credit that can only be used to buy services on this platform. The balance is not cash, not electronic money, and not a deposit.

• The balance cannot be exchanged for cash or transferred to a bank account.
• The balance has no value outside the Server Host platform.
• The balance does not earn interest or any other return.
• The balance belongs to the account that topped it up and cannot be transferred.
• AI credit converted from the balance is subject to the same terms.

2Top Ups Are Final

Once a QRIS payment is confirmed and the balance is credited to the account, the top up cannot be cancelled or refunded, including in the following cases:

• Wrong amount, accidental top up, or a change of mind.
• Unused balance or AI credit.
• Dissatisfaction with the service.
• The account is closed at your own request.
• The account is suspended or closed for violating the Terms of Service.
• Service interruptions, degraded performance, or downtime.

3When Funds Return to Your Balance

In certain cases, an amount already deducted is returned to your balance, not to your bank account:

• VPS, domain, or other orders that could not be processed before being charged.
• Domain registrations rejected by the registry when the order is processed.
• Daily API pass orders that have not been activated and are cancelled by our team.

Returns to the balance are processed automatically or by our team and can be seen in your balance history.

4Service Credits

If a major outage occurs that is proven to originate entirely on our side, we may grant service credits at our own discretion. Service credits:

• Are not a refund and cannot be cashed out.
• Can only be used for future Server Host services.
• Follow the same terms as the balance.
• Must be requested no later than 30 days after the outage.

Submit a claim through a support ticket with details of the outage you experienced.

5Payment Errors and Disputes

If you find a payment error, such as a payment recorded twice or a transaction you did not make, contact us through a support ticket no later than 7 days after the transaction. We will investigate and, if an error is confirmed, make the appropriate correction.

6Account Closure

If an account is closed, whether at your request or by us for violating the Terms of Service, any remaining balance and AI credit are forfeited and not refunded. Use up your balance before requesting account closure.

7Policy Changes

This policy may be updated at any time. The latest version and its update date are always shown on this page. By continuing to use the services after changes are published, you are deemed to accept the new policy.